Privacy Policy/Legal
Western Financial Group does not actively collect any information about individuals browsing this site. However, we do passively collect information that is automatically sent to us by your web browser. Such information typically includes your domain name (the information after the @ in your e-mail address) and username (the information before the @ in your e-mail address). The amount of information sent to us depends on settings in your web browser - please refer to your browser's help system for further information. Aside from investigating security breaches, we do not actively seek to identify any individual visitor.
If you e-mail us, your e-mail address will be used only as directed by you - e.g., to send you further information as requested by you.
Your Privacy is Important to Us
Service excellence is an integral part of Western Financial Group's commitment to our clients. That includes a true respect for our clients' privacy. Western Financial Group recognizes a client's right to the confidentiality of personal information, and to ensure that right, we've developed a comprehensive privacy policy.
It's important for Western Financial Group to obtain a client's personal data for many business purposes. We gather your personal information through our brokers to ensure we're able to provide you with optimal service.
To serve you best we gather the following information (in most cases):
- Name
- Address
- Phone number
- E-mail address (if applicable)
- Date and place of birth
- Marital status
- Policy type and number
- Occupation
- Financial information such as income, assets, liabilities and mortgage and credit card information
- Medical and health information
- Driver's license number, accident/violation history
- Credit rating
- Any other information necessary to assess your personal and business needs
- Gathering Information and Obtaining Your Consent
We collect your personal information to enable us to manage and develop our business. For example, we collect your personal information to assist us in assessing your needs and requirements regarding our products and services.
Generally, when we collect your personal information we will provide you with an explanation about how we intend to use or disclose your information. At that time you may or may not consent to the proposed usage or disclosure. If you choose not to provide your consent, you may refuse to provide us with your personal information.
Where you have provided your consent, you may withdraw your consent to our collection, use or disclosure of your personal information on reasonable notice, subject to applicable legal, contractual or regulatory requirements.
While we endeavour to obtain your express consent, in some cases, your consent may be implied by your activities, actions or requests.
If you do not contact us we will assume you have consented to our collection, use and disclosure practices as set out in this document.
Using Your Personal Information
Your information may be shared within Western Financial Group as our privacy policy applies to all of our wholly owned subsidiaries. Our privacy policy applies only to Western Financial Group's activities subject to the provisions of Canada's federal and provincial privacy legislation, including where applicable, the federal Personal Information and Electronic Documents Act (PIPEDA) and Alberta's Personal Information Privacy Act (PIPA).
We use your information for the following purposes:
- To properly understand your complete business needs
- To recommend relevant products or services to you
- To ensure legal and regulatory requirements are met
- To better understand the market in which we work
- Western Financial Group endeavours to protect your personal information and it will not be disclosed without your consent or for reasons other than stated. At any time you may ask to have your name removed from our telephone, e-mail and mailing marketing lists.
Providing Information to Others
Like many companies, we use third-party service providers in our business .We share personal information with these third parties when they require the information to work with us. We require these third parties to act in a manner consistent with our privacy policy and our commitment to our customers.
In addition, your personal information may be transferred to another company in the event of a business transaction (such as a sale, merger, amalgamation or financing involving all or part of Western Financial Group). This will occur only if we have entered into an agreement with the acquiring party under which your personal information is protected.
When and if we are requested to provide your personal information to others, we will do so:
- To suppliers who help us to serve you better and who are also required to follow strict confidentiality agreements
- Where required by law
- With your consent
- If you refuse our request to share information, we will record this to ensure all Western Financial Group businesses clearly understand your choice. However, withdrawal of consent may seriously hinder our ability to provide the services you want or require.
- Providing Access to Your Information
As a Western Financial Group client, you can request access to your personal information at any time. To do so, please contact your representative. When there is a change to your personal information, please contact your local office to provide an update.
Western Financial Group Employees
It is important our employees have access to your personal information to do their jobs and provide you with service. Therefore, we have a comprehensive policy regarding privacy and our employees are trained to respect the confidentiality of your personal information.
Protecting Your Data
Western Financial Group is committed to safeguarding your personal information while in our control. We endeavour to maintain physical, procedural and technical security with respect to our offices and information storage facilities to prevent any loss, misuse, unauthorized access, disclosure, or modification of your personal information.
Responding to Your Privacy Concerns
At any time, if you are concerned about the privacy of your information, or if you have a comment, we encourage you to contact our privacy officer at our head office at (403) 652-2663 or via e-mail at privacy@westernfinancialgroup.net.
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